FAQ -- Jordankicks.org

1. Why choose Jordan Kicks?
Jordan Kicks supports 15 days no reason to return and exchange, and supports Paypal payment. Let you worry-free shopping. We use the fastest air transportation to transport the goods to your address in the shortest time.

2.How can I contact the customer service?
Please do not worry, wait patiently (it is normal for the transport to not update the logistics information on the way).

3. How can I refund or exchange the products?

You can contact us in the following ways:

4.My payment is successful, when can I see the shipping information?

Dear customer, if you receive the prompt of successful payment, please wait patiently. We will notify the warehouse immediately after receiving your order. Usually you will receive an email about delivery within 1~2 days after you paid. Please check your mailbox or spam mailbox in time.

5.How do I choose the correct size?

Usually we recommend that you choose the size of Nike sneakers you wear daily. If you don’t know what size of Nike sneakers you wear, please measure your foot length and choose the size that suits you according to the size chart we provide.

6.Are these sneakers the same size as the official Nike AIR JORDAN size?

Yes,they are same. So we suggest that if you have worn Nike Air Jordan sneaker before and know your size, choose the size you worn in previous. If you are not sure, you need to measure the length of your foot.

7. Can I see the physical pictures of the shoes?

Of course you can. You can follow our company's Pinterest page, view products physical pictures or video. Or subscribe to our Youtube channel, we will update the video from time to time.

8. Retail or wholesale?


9.What express?

We mainly use FedEx or UPS.

10. Where is the place of shipment?

428 W Fulton St

Celina, Ohio, 45822

United States

11. How many pairs can I buy at a time?

In order to prevent fraud, we have restricted the number of shoes in a single order, no more than 3 pairs at a time. For customers who need more than 3 pairs, please contact our customer service. For such orders, we need to handle them separately.

12. If the shoes are squeezed and deformed during transportation, can I apply for a return?

In order to prevent deformation of the shoes, all shoe boxes are filled with inflatable bags. Therefore, there are very few cases of shoe deformation. If you unfortunately received a deformed shoe, you can contact us to apply for a return.